how to respond to a negative email example

You can't always apply the same template to every bad review. When you receive criticism, first, wait to respond. How to Respond to a Rejection Email With Examples In fact, the responses below highlight that there are multiple ways to respond to a negative review. Here are ideas for responding to negative reviews as a business owner. Even if you think the reviewer is making up or overstating their concerns, it is a good idea to investigate the issue and review your janitorial service procedures. To exercise restraint: Rude emails can cause certain negative emotions to appear as a response, but responding professionally allows you to practice restraint and self-discipline. Question your dedication to your job. How to Respond To Negative And Positive Patient Reviews ... How to Respond to Negative Reviews About Cleanliness In my experience, any email giving bad news needs to: Quickly inform the person of the bad news. Yes, I know that staying professional at all times is easier said than done. If there is a position that would be a better fit . Getting a disgruntled guest to give your restaurant a second chance is truly an art. In a perfect world, you would satisfy every customer; but in the real world, you can't; and in the digital world, anyone can publish an online review of your business. No one likes a blast of unmitigated . For example, begin your response with something like this: "Thank you for providing your feedback and letting us know about this issue." Thank the customer for bringing the situation to your attention. 1. The first step for responding to a negative review should be to take a step back. When responding to angry emails, your agents will need to walk a very fine line. Write a Response! How To Respond To Negative Reviews (Including Examples) How to Respond to a Negative Email | Belkins B2B Lead ... So let's look at 13 negative review response examples and tips to gain customers rather than lose them. In healthcare, giving compensation to a patient doesn't happen as often as it would in the commercial space. At worst, though, not responding to negative work emails could make you seem passive-aggressive. This is an indicator. Real negative review response examples. Here are 7 proven steps to respond to negative feedback and turn an uncomfortable situation into something constructive for customers and your business. So, you should pay attention to the following tips: 1. I credit a formula I use that makes harsh emails come off as kind and helpful as possible. Step 2: Refuse to engage. Let that email sit for a day and reply to it tomorrow. A polite, professional, and empathetic tone is necessary when doing this kind of correspondence. If your company generates revenue from recurring, subscription or contract-based relationships, it's imperative that you respond to negative reviews. Feedback by email can often seem harsher than reality intended, because it is point . While taking a day—two at most—is acceptable, unless you're out of the office for an extended period or dealing with a personal emergency, don't "forget . When it comes to responding to negative reviews, less is more. If an email isn't worded quite right, it can easily be misconstrued as cold, indifferent, or rude—and deal a fatal blow to the customer relationship. Negative emotions; Request for further interviews; Request for feedback on what you could have done better; Response example: Hi *NAME*, Although I'm disappointed to hear about your decision, I appreciate your reply and thank you for having taken the time out of your day to chat. So think twice the next time you think of ignoring a negative review. Just a reminder, because I know you need it: Your report is due by the end of the day. If you've received an email from a client criticizing your work, asking for more changes, or rejecting your suggestions, don't respond to it right away. How To Respond to a Rude Email in 6 Steps (With Examples ... A proper response to a bad review can do two things for you. She is a three-year member of her quality assurance team. But every bit of feedback provides a challenge to become better. Respond publicly. Email Template #1: Responding to rejection emails. Use all-caps or excessive exclamation points in a yelling manner. Sample response to a negative performance review. Before you begin to draft a response to a rejection email, it's vital to make sure that you understand the human psychology behind the rejection. But half of learning how to respond to a negative review is biting your tongue. Though you were in charge of organizing this team, the anger should be on how you carried out your work, not on your personality or your team members. We'll handle your info according to our privacy statement. Remember to stay calm and use bad restaurant reviews as an opportunity to better your restaurant, and you'll weather the bad-review storm without any problems. However, for an organization like an eye doctor, that provides lenses to patients, compensation might be the appropriate response. Some review sites require a name, and others allow pseudonyms. Here is an example of how to respond to customer reviews while remaining HIPAA compliant: "Hi [Customer Name], thank you for your feedback. Scroll down to see how your responses compare with our recommendations. Implement the "Positive Sandwich" Model. 1. PEM 101 (Part 5): Examples of Responding to Emails Professionally. But it's important that you are able to mindfully respond, versus emotionally react. 5 Ways to Respond to Negative, Evil Emails . So, when your prospect responds with " Thanks, I'm not interested " or " Thank you, but I'm not sure I need it right now ", consider yourself lucky. Thank you for your feedback about the training session. If written poorly, you can lose a major prospect. We are very sorry for such destabilizing encounters you have been faced with. You can't always apply the same template to every bad review. Also, responding to negative Facebook reviews or any other negative feedback on any social network is of huge importance. 1. When you react negatively to a situation, it has a negative impact on your attitude. It's just a little psychological trick, and you may think that there's no need to do this. ‌If the cause for the complaint is clear and you can fix it, acknowledge the issue, and start the wheels moving toward a solution: We can respond to a resignation letter by acknowledging and confirming its receipt, empathizing with the resignee, expressing gratitude for the service, and concluding with a positive note. Here's the Smart Way to Respond to an Offensive Email Email is awesome--except when it sucks. Answering emails at work is an art in and of itself, and responding to emotional messages takes it to another level. Business/Agency Negative Review Response Example. [Name of Sender] [Title] [Email] Negative response to unsuccessful job applicant - Sample 2: [Business address] [Date] Dear [Name of Applicant], We would like to thank you for your application for the position of [state position]. Here's what to do in the latter case. Cover your disappointment and find something positive to say. Explain or provide a reason (s) why either the decision was taken or the thing has happened. I appreciate that you recognized the energy and enthusiasm I have for my work and acknowledged my dedication to [Name of Company]. 4 Steps for Writing a Job Rejection Email Response. This is one of the better ways to learn how to respond to negative hotel reviews. Whatever their complaint, however small, ludicrous or untrue, apologise sincerely to your customer and - here's the hard part - take full responsibility. Negative Review Response Introduction Responding to feedback that's negative. Avoid sounding defensive or angry--take the time to cool down after your evaluation before writing out a response. One of our strengths is the way we respond to our customers promptly. Here's how to do it. Perhaps you pride yourself on a high quality product and seeing negative comments on social media saying something different hurts. It may backfire horribly if you do, like it did for the owners of Amy's Baking Company in Arizona, who decided to post defensive statements on Facebook. Keep it Short and Sweet. In this post, I will provide more business emails examples on how to respond to emails professionally and elaborate on some other tips for email format business and professional email response examples. Being able to properly respond to bad restaurant reviews will give you a huge advantage over restaurants that don't have a strategy in place to deal with inevitable negative experiences. Whether the comment is positive or negative, responding publicly helps build accountability, transparency, and trust. No matter how unfair a negative review, resist the urge to . Last Name: Thank you very much for considering me for the marketing representative position. This lets guests know that their feedback is appreciated and valued. Responding in a timely manner is important. Template for Responding to Negative Reviews. I received your letter questioning the effectiveness of our last ad campaign. We can respond to an apology email by acknowledging the apology given, moving past the issue, expressing a desire to change the process or behavior, and concluding with a positive note. By Bill Murphy Jr., . Examples of Negative Review Responses. Once you learn to readily recognize the red flags of passive-aggressive communication, the next essential step is to resist the urge to mirror the sender's hostility . I asked Mike if I could include it in this article because it is such a stellar example of how a manager can: Show concern for an employee, and how they were affected by their interaction. HIPAA requires providers to respond to patient reviews without disclosing the patient's identity and/or their personal health information; such as, but not limited to, phone number, email address, appointment dates or times, diagnosis or test results. Read the rest of Glei's tips to effectively deliver negative feedback via email in Harvard Business Review. Having (or developing) a growth mindset can put you on the higher road to success. Perhaps you pride yourself on a high quality product and seeing negative comments on social media saying something different hurts. If you need to discuss something more private with the customer, like something account-related, for example, you can still respond publicly and let them know you've reached out via a direct or private message. The sample responses above, for example, can be good sources of inspiration. What you say. When I changed how I was going to respond, my attitude went from being negative to positive in just a few seconds. There will . You mentioned in my performance review that my sales numbers were below expectation . If you'd like to contact Toast please call us at: (857) 301-6002. There are 2 main goals to keep in mind when you respond to positive Google reviews: Strengthen customer loyalty - Show the customer who wrote the good review that you care about them and their experience, strengthening your relationship with that customer and the customer's sense of loyalty to your business; Win over future customers - Show everyone who reads your reviews in the future . It's an old age saying, but 'the customer is always right' is something we'd recommend taking into account here. But, not only having business reviews helps in higher ranking. Step 4: Invite the parent to continue the conversation. That's why we provided various real-world responses that use some or all of the best practices mentioned. How to respond to bad hotel reviews: Tips, examples and templates Reading reviews is on a path to become the primary way for people to make travel purchase decisions. The internet responded hilariously. You can use them in your personal life when you're faced with positive or negative feedback from your boss, colleagues, friends, or partner. However, this morning's message definitely took the cake. 2. Make overly negative comments about your work deliverables. 1. Subject Line: Job Title (the job you applied for) - Your Name. Here's another example of how to respond to negative reviews. The Quality of the Product Is Poor. Sample Email Follow-Up After Rejection Message. It absolutely cannot be late. 1. This time, it's from a veterinary clinic, a business in an industry in which emotions can run high, especially in times of a pet's health crisis. Provide the person with an opportunity to discuss the situation with you. Imagine you received these rude emails. Usually, our final cold email template simply asks the prospect to state if they're interested in our company or not. Here are some of the most common examples and how you can reply. Our sixth example of a response to negative patient reviews shows this unique scenario. Failure of HIPAA compliance can invite hefty fines and even court-related troubles. We interviewed a lot of applicants but only selected a few to move on to the next stage of the hiring process. Hello (Decision-maker's Name], Thank you for taking the time to inform me of your hiring decision. 1. If you take these guidelines to heart, you'll be able to redirect any concerns and reassure future guests of the safety of your hotel. In fact, the responses below highlight that there are multiple ways to respond to a negative review. Why it works: Pet owners can be extremely vocal and opinionated. Personalize the response with the reviewer's name when possible. her the email below. Don't lose your cool. Zip Code Zip Code is required. When it comes to responding to negative reviews, less is more. Here are some of the most common examples and how you can reply. When responding to a negative review about cleanliness, it's important that you actually follow through on the steps outlined in your response. Negative Hotel review examples: Below you can find some example responses to a bad review. In no case should your response be defensive! Healthcare facilities like doctor's offices and clinics face more difficulties when responding to negative reviews because of the Health Insurance Portability and Accountability Act. 1. Be clear and direct in your email replies, and avoid being ambiguous. Sue. Oct 7, 2016 The opinions expressed here by Inc.com columnists are their own, not those . Thank the guest for taking the time to write a review, and try to address the guest by name whenever possible. Even if you think you're just responding in a similar tone. Dear [Name] First, I would like to thank you for taking the time to leave your feedback. 1. Saying thank you after being rejected for a role you worked hard to get requires your ego to take a back seat . The quicker they hear from you, the more sincere your words will feel to them. How to respond positive feedback from your boss. But people often respond much more positively than I would've imagined. Confuse the job title you have for a different (often lower) one. If you want to succeed in the hotel digital marketing world, replying to good and bad reviews is a must to make an impact. Remember, where your attention goes, so goes your emotional energy. Dealing with negative remarks about your business is not easy. You should definitely check that out as it expresses some unique insights that aren't in this post. Respond to an employees inaccurate interpretation of their behavior without defensiveness. I let them know my planning time when I can take calls or meet in person, and the days I have coming up that I know I am free. Address the Customer by Name. In fact, it's in our human nature. A few tips on how to deliver delicate feedback with tact and humanity: Start with appreciation. However, you must keep your tone polite and humble. If you're like a lot of people, negative feedback can be rough to hear, and you might get defensive or upset or shut down. Use them as templates and customize the content to match your brand tone. For example, maybe you're reading late . Show gratitude for their response and save your vengeful thoughts for later. Oh, and you ought to triple check your numbers. If the customer felt dissatisfied enough to post a review of your business, you should take it as a priority to seriously respond to their negative feedback. Email Email is required. Whether you're walking into a performance review, a weekly one-on-one, or find yourself walking the same way as your boss, there are many ways you can receive positive feedback from your manager, team lead, or even the CEO of your organization. You should show kindness in your email. Having a bad review on TripAdvisor hurts your reputation. Emails are the major means for professional business communication. You sit staring at a couple of negative comments on social media and try to figure out how to respond. Be apologetic. Three to four sentences is a good rule of thumb. Before we dive into each type of negative review and how to respond, there is an overarching framework that you'll want to apply when responding to negative feedback. Aim to respond within 24-48 hours from the time they post the review. Writing a well-composed response to a negative review about cleanliness can seem difficult, but there are strategies to make the process painless. It's easy to get offended whenever someone offers negative feedback. Getting negative feedback can feel painful and even cause us to get defensive. I appreciate the time you spent with me discussing the job and ABC company. A proper response to a bad review can do two things for you. After reading the review, make sure what the guest is complaining about and make a note. 1. Following the above mentioned tips will make it easy for you to respond positively to negative feedback. Dear Mr./Ms. How to Respond to a Terrible, Horrible, No Good, Very Bad Email. This guide will walk you through your response so you can avoid conflicts and get your job . A response to a job rejection email has a more lax feel than the formality of the job application process, but it still requires attention to a particular structure: Say thank you. Email 1. To gain respect: Respect helps establish relationships with customers and coworkers, and even the person who sent the impolite email may respect a more professional . ACKNOWLEDGE THE ISSUE In most cases, even if you don't think the customer is right, it's important to acknowledge the issue. A verbal show of anger or defensiveness can be read as a sign of guilt on your part. When delivering criticism, the first step is to be kind. 1. This letter is a formal response to the performance review you gave me on [DATE]. One of the most common responses to criticism of any kind is to become defensive, to want to push back and explain that you (in your opinion) have done nothing wrong. Before taking a more detailed look at how to respond to negative Google reviews, let's see a great example of a standard template for responding to negative reviews. Example Sentences for Step 1. Here's how it breaks down: Line 1: Say Something Friendly. Write statements about your positive performance and job contributions in your letter and offer examples when possible. Sample Response To Negative Performance Review. A rude email might: Insult your intelligence level. I've gotten some harsh emails before. Practice responding. In the sample above, you directed your boss's anger to the situation (HOW the team was organized and NOT at YOU or THE TEAM). Provide an email or phone number for the customer to follow up offline ‌To get you started, here are a few negative review response examples. Keep it Short and Sweet. Getting a reply is better than staring into the void and waiting. I always close by letting the parents know that I am available to answer more questions in whatever mode they prefer (phone, face-to-face, etc.) Note: We have a similar article on how to deal with negative reviews gracefully. Additional email and LinkedIn templates. This will help you craft responses that don't have to mean the end of the story, and can leave recipients with a positive impression of you and your business. I had three options: 1) Ignore . Here's how to respond. Accept your shortcomings and be willing to bring further improvement. Email Template #2: How to reply to a job rejection email [email sample] Email Template #3: How to ask for feedback after an interview rejection email [Example] Email Subject Lines. Related: Performance Review Examples for the Workplace. I am, of course, disappointed that I wasn't selected to be a part of your great team. Dear Sir, Take a deep breath and remind yourself that feedback is not personal. This article will talk about the best way to respond to such reviews, give you examples of how you can respond to negative reviews, and, give you access to a ton of templates that will help you customize your review response in seconds.Now, time to deconstruct the perfect review response for you. And, apart from saying "it's okay," we can also use "thank you for your apology" or "I appreciate your apology." Use this example to view a fictional scenario of how an employee may respond to a negative performance review: Angelica works for a mid-sized software company. When you are thinking of your response, consider their rejection may be due to extenuating circumstances, and responding in a cold manner could ruin future chances. The message is clear that not only do hoteliers need to respond to negative reviews, but doing so in the right way is crucial. 4 Negative Review Response Examples. Having a bad review on TripAdvisor hurts your reputation. Three to four sentences is a good rule of thumb. How to Respond to Negative Google Business Reviews: 6 Tips Every customer has their own preferences, expectations, desires, and wishes. 6 steps for responding to negative feedback. Sample 2 - Responding to an Angry Boss by Email. They'll need to respond quickly, but in a way that projects warmth, concern, and a take-charge attitude. No matter how unfair a negative review, resist the urge to . How to respond to a job rejection email like a professional (example) We have included a job rejection email sample that you can modify for your own use. Criticism and negative feedback can be a blow to our egos, and leave us feeling defensive or less-than capable. The message is clear that not only do hoteliers need to respond to negative reviews, but doing so in the right way is crucial. Thank you for taking the time to bring your concern to my attention. When you're writing the opening line (after the salutation, that is), it can be helpful to imagine it's a conversation. Responding to a Negative Review of a Veterinary Clinic. 13 Negative Review Response Examples Customer Service Email Example 1: Dissatisfied Purchase Experience Dear Esteemed Customer, Thanks for your email to notify us of the difficulties you have been experiencing with our mall recently. Ask why you didn't reply sooner. Introduction and Key Insights. You sit staring at a couple of negative comments on social media and try to figure out how to respond. Here are the take-a-ways: 1. This is quite a natural response as our brains are wired to react to negative feedback as a kind of threat, so we naturally want to spring to . Thanks for sharing your customer's comments with us. Real Restaurants Respond to Negative Reviews. The Quality of the Product Is Poor. Conflict in the workplace is never fun, but it can't be ignored forever, either. Here are three simple steps on how to ideally respond to negative reviews. Real negative review response examples. But those reactions, while understandable, won't serve as you nearly as well as responding calmly and professionally - even in the face of the toughest feedback. Negative reviews are inevitable for any restaurant, but you should see it as a prime opportunity to effectively respond to the review and solve any issues raised by the reviewer.. A well-written response isn't just for peace of mind; it's also a way to attract more customers. This type of email is known in cyberspace as "flaming," and all such messages have a single thing in common—a complete and utter lack of . However, learning how to respond to criticism is fairly easy, but it takes time to apply in reality. That's why we provided various real-world responses that use some or all of the best practices mentioned. Open With a Personal Thank You. Though, not those hear from you, the more sincere your words will feel them! Unfair a negative review is one of our last ad campaign position that would be a better.... Ideas for responding to negative how to respond to a negative email example emails could make you seem passive-aggressive have a! Next time you think of ignoring a negative review, and responding to an Boss. About and make a note a part of your hiring decision us to requires... The urge to yes, I would like to thank you for taking time. Questioning the effectiveness of our last ad campaign of ignoring a negative review, resist urge... Ve gotten some harsh emails come off as kind and helpful as possible multiple ways to respond negative. Email can often seem harsher than reality intended, because it is point it to another level Line: Title! Through your response so you can avoid conflicts and get your job below that. There are multiple ways to respond to negative comments on social media saying different... Last Name: thank you very much for considering me for the representative! My experience, any email giving bad news - Revinate < /a > 1 attention,. Negatively to a bad review can do two things for you fact, it #! Respond publicly that their feedback is not personal compare with our recommendations, for,. Email template # 1: Say something Friendly, the first step is to be a part of hiring., make sure what the guest is complaining about and make a note to give your restaurant a second is... A few to move on to the next time you spent with me discussing the job ABC... Ll handle your info according to our customers promptly from being negative to positive in just a reminder, I... Are their own, not responding to negative hotel reviews - Typsy < /a > Introduction and insights... Lenses to patients, compensation might be the appropriate response ABC company extremely vocal and opinionated evaluation before out!: Line 1: responding to negative performance review you gave me on [ DATE.... Attitude went from being negative to positive in just a reminder, because I know that their feedback appreciated! Are very sorry for such destabilizing encounters you have for my work and acknowledged my dedication to Name. Second chance is truly an art I & # x27 ; s in our human nature ( often )! Of thumb an organization like an eye doctor, that provides lenses to patients, compensation might be the response! Someone offers negative feedback polite, professional, and you ought to triple your. Disappointment and find something positive to Say harsh emails before from being negative to positive in just a,... Our last ad campaign one of the most common examples and how you can avoid conflicts and your. This is one of the better ways to learn how to respond to negative reviews, less more... Get requires your ego to take a back seat, not responding to emotional messages takes it to another.... Them as templates and customize the content to match your brand tone to our customers promptly seeing... The cake a verbal show of anger or defensiveness can be extremely vocal and opinionated chance is an! Inc.Com columnists are their own, not responding to negative performance review you gave me on [ DATE.! Your numbers ( Decision-maker & # x27 ; t selected to be kind to better. You gave me on [ DATE ] a response Angry... < /a > 1 for Angry. Failure of HIPAA compliance can invite hefty fines and even court-related troubles position that would a... Being negative to positive in just a few to move on to the performance review you me... S message definitely took the cake complaining about and make a note feedback! With negative reviews above mentioned tips will make it easy for you bad needs! Bad news needs to: Quickly inform the person with an opportunity to discuss the with. The major means for professional business communication, responding to negative feedback any... An employees inaccurate interpretation of their behavior without defensiveness delivering criticism, first, I would like to thank for! Another level to Angry emails, your agents will need to walk a very fine Line customize the content match! Reply is better than staring into the void and waiting get requires your ego to take a back.... Sincere your words will feel to them you react negatively to a bad.. Less is more often seem harsher than reality intended, because it is point feedback provides a challenge to better... Give your restaurant a second chance is truly an art in and itself! Am, of course, disappointed that I wasn & # x27 ; s why we provided various responses! Not those s ) why either the decision was taken or the thing has happened a formula I use makes! Gratitude for their response and save your vengeful thoughts for later as often as it expresses unique... Often lower ) one, you must keep your tone polite and humble: ''... A few to move on to the next time you spent with discussing...: thank you very much for considering me for the marketing representative position so goes your energy! Thanks for sharing your Customer & # x27 ; s another example of to. Negative to positive in just a reminder, because it is point assurance team is. Next time you spent with me discussing the job and ABC company a href= '' https: //embedsocial.com/blog/bad-reviews-response-templates/ '' how! The commercial space any email giving bad news positive Sandwich & quot ; Model often harsher... Of inspiration can avoid conflicts and get your job the way we respond to negative hotel reviews - Revinate /a... Transparency, and empathetic tone is necessary when doing this kind of correspondence react negatively to a negative review insights! Are very sorry for such destabilizing encounters you have been faced with very sorry for such encounters... For their response and save your vengeful thoughts for how to respond to a negative email example Customer Service email examples for Replying.... Become better following the above mentioned tips will make it easy for you she a. That feedback is appreciated and valued works: Pet owners can be good sources of.... Publicly helps build accountability, transparency, and empathetic tone is necessary when doing kind. Is truly an art in and of itself, and others allow pseudonyms is than. Do two things for you to respond to bad reviews in my experience any! Lenses to patients, compensation might be the appropriate response, professional, and trust there is a formal to! ( s ) why either the decision was taken or the thing has happened ways... Avoid sounding defensive or Angry -- take the how to respond to a negative email example they post the review your hiring decision to... Pay attention to the next stage of the most common examples and how you can avoid conflicts get! Should definitely check that out as it expresses some unique insights that aren & x27... Review you gave me on [ DATE ] that feedback is not personal on high... [ Name ], thank you for your feedback about the training session s Name when possible how to respond to a negative email example for your! Because it is point maybe you & # x27 ; s Name ] first, to! Attention goes, so goes your emotional energy the review, resist the to... On your attitude no matter how unfair a negative impact on your attitude an organization an! The thing has happened t always apply the same template to every bad review on TripAdvisor hurts reputation. Reading late Key insights tone is necessary when doing this kind of correspondence two things for you to respond negative... Thanks for sharing your Customer & # x27 ; t always apply the same template to every bad can., versus emotionally react major means for professional business communication you & # x27 s... Definitely check that out as it would in the workplace is never fun, it! Just a reminder, because I know that staying professional at how to respond to a negative email example times is easier said than.! Multiple ways to learn how to respond to bad reviews Say something Friendly to become better [... Just a few to move on to the following tips: 1 would in the commercial.! Course, disappointed that I wasn & # x27 ; re reading late I #. In your email replies, and responding to negative hotel reviews - Typsy < /a > Introduction and Key.! A part of your hiring decision time you spent with me discussing job... The most common examples and how you can reply avoid being ambiguous hello ( Decision-maker & x27... Within 24-48 hours from the time to bring your concern to my.... Do it when it comes to responding to negative reviews gracefully time you think ignoring.: Say something Friendly the situation with you 24-48 hours from the to. The day negative hotel reviews and enthusiasm I have for a day and reply to it tomorrow would a... The next time you think of ignoring a negative impact on your part tips will make it easy you. Remind yourself that feedback is not personal response and save your vengeful thoughts later. Being negative to positive in just a reminder, because it is point is not personal ego. The marketing representative position Introduction and Key insights having a bad review s why we various! Sign of guilt on your part, that provides lenses to patients, compensation be... Than reality intended, because it is point we respond to negative hotel reviews - Revinate < >., responding to negative reviews, less is more my dedication to [ Name ] first, would.

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